Privacy Policy
This Privacy Policy describes how Cnnex Limited Company ("Company," "we," "us," or "our") collects, uses, and shares information about you through our software application and related services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data"). The categories of Personal Data we collect include:
Account Details
Information necessary to create and maintain your user account, such as your name, email address, and a hashed password.
Usage Data
Information about how you access and use the Service, including your IP address, device identifiers, operating system, browser type, pages viewed, features used, and the time and date of your interactions.
Payment Records
Information related to your transactions, including billing address, subscription details, and transaction history. We do not store full payment card numbers; this is handled by a secure, third-party payment processor.
2. How We Use Data (Purpose of Processing)
We use the collected Personal Data for the following purposes, based on the legal grounds specified:
Service Delivery: To operate, maintain, and provide all features and functionality of the Service, including managing your account and processing transactions.
Service Improvement: To analyze usage patterns, monitor performance, and conduct research to improve the quality, features, and user experience of the Service.
Customer Support: To respond to your inquiries, provide technical support, and communicate with you about your account or the Service.
Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing and Disclosure
We do not sell your Personal Data. We share your information only as necessary to operate the Service, comply with law, or protect our rights. This includes:
- Service Providers: We share Personal Data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting providers (e.g., AWS, Google Cloud), payment processors, and analytics providers. These providers are contractually bound to use the data only for the purposes of providing the services to us and are required to maintain the confidentiality and security of your information.
- Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent fraud, or protect the personal safety of users of the Service or the public.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your Personal Data.
6. Your Rights
Depending on your location and applicable law (such as GDPR or CCPA), you may have the following rights regarding your Personal Data:
- ✓Right to Access: You may request a copy of the Personal Data we hold about you.
- ✓Right to Rectification: You may request that we correct any inaccurate or incomplete Personal Data.
- ✓Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data, subject to certain legal exceptions.
- ✓Right to Restriction of Processing: You may request that we limit the way we use your Personal Data.
- ✓Right to Object: You may object to the processing of your Personal Data where we are relying on a legitimate interest.
- ✓Right to Data Portability: You may request to receive your Personal Data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the "Contact" details below. We will respond to your request in accordance with applicable law.
5. Security
We implement reasonable safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- •Encryption: Using Transport Layer Security (TLS/SSL) to encrypt data transmitted between your device and our servers.
- •Access Controls: Implementing strict access controls and authentication mechanisms to limit access to Personal Data to authorized personnel only.
- •Regular Audits: Conducting regular security assessments and vulnerability scans to identify and mitigate potential risks.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
4. Data Storage and Retention
Your Personal Data is stored securely on servers maintained by our trusted hosting providers.
We retain your Personal Data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. Once the retention period expires, we will securely delete or anonymize your Personal Data.
🍪7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information.
- Essential Cookies: Necessary for the operation of the Service, primarily for authentication and security.
- Analytics Cookies: Used to collect information about how you use the Service, allowing us to measure and improve performance.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to use some portions of our Service.
8. International Transfers
Your Personal Data may be processed in, and transferred to, countries outside of your country of residence, including regions where our service providers operate. These countries may have data protection laws that are different from the laws of your country. When transferring your data internationally, we ensure that appropriate safeguards are in place to protect your Personal Data, such as relying on legally-approved mechanisms like the European Commission's Standard Contractual Clauses (SCCs) or ensuring the recipient is certified under an approved framework.
9. Children's Privacy
Our Service is not directed to individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If we become aware that a child under 13 has provided us with Personal Data, we will take steps to delete such information.
10. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact
For any questions or concerns about this Privacy Policy or our data practices, please contact the support team at Cnnex Limited Company:
Email: privacy@echosubs.com